Shipping and delivery policy
Delivery area and charges
We accept delivery requests within the United Kingdom. Delivery is £4.95 for an order with merchandise below £60 and free at £60 or above. The checkout uses the merchandise subtotal, not the number of names or the combination of mugs and posters, to determine that charge. We do not advertise international delivery or additional priority options. If an address requires a different arrangement, we will explain it before accepting the order rather than add an undisclosed charge.
Preparation and transit
Personalised goods normally require 3–5 working days of preparation after the order, wording and payment arrangements are confirmed. Allow a further 2–4 working days for UK transit. Working days exclude weekends and UK bank holidays. These periods are estimates, not guaranteed arrival dates. Tell us before ordering if a birthday or other deadline is essential. We will confirm whether we can meet it, and will not silently treat an estimated date as a guaranteed express service.
Addresses and packaging
Give a complete street address, town and valid UK postcode, with any useful access information in the optional checkout notes. Check the details before submitting and contact us promptly about errors. Address changes depend on production and dispatch progress and must be confirmed by us. Mugs are protected against movement and impact; posters are supplied unframed in protective packaging appropriate to the print. Packaging form may vary without changing the agreed product. No gift wrapping or carrier brand is promised by this site.
Delays, missing parcels and damage
If a dispatch or delivery estimate changes materially, we will contact you with the revised position and your options. Unless a different period is agreed, UK consumer orders must normally be delivered within 30 days of the contract. Where the legal conditions are met you can require delivery within an appropriate additional period or end the contract; an agreed essential date may give earlier rights. If tracking or receipt information is supplied during confirmation, use it alongside your order reference when reporting a problem. We remain responsible until the goods are physically received by you or your nominated recipient, not merely handed to a carrier.
When your order arrives
Check the goods and personalisation reasonably promptly and keep damaged packaging if possible. Report missing items, breakage or incorrect wording to [email protected] or +417463729814 with the order reference. Photographs help, but an arbitrary reporting deadline does not remove statutory rights. Do not return a broken mug without an agreed safe arrangement. The Returns policy explains fault remedies and return costs. Written enquiries go to MOOMOODA LTD, company 14039515, 151 Canon Street, Leicester, England LE4 6NJ. Contact us if you need clarification before we accept a request.