Privacy policy
Who handles your information
MOOMOODA LTD, company 14039515, is responsible for information supplied when you request personalised football gifts. Our address is 151 Canon Street, Leicester, England LE4 6NJ. Contact [email protected] or +417463729814 about this policy. We do not sell customer information or run advertising profiles.
Information needed for an order
Checkout asks for your name, email, phone number, delivery address, town, postcode and any optional notes. Each product also requires a recipient name and a short message. These details become part of the order record. Please provide only information you have permission to use. Do not include confidential information, health details or information about another person that is not needed to make their gift.
Purposes and lawful bases
We use order and personalisation details to take steps towards a contract, confirm the requested goods, arrange payment and fulfilment, and resolve problems. We use records needed for accounting to meet legal obligations. Our legitimate interests cover preventing duplicate requests, protecting the shop and investigating delivery or product complaints. If an optional purpose is introduced that needs consent, it will not operate before the appropriate consent has been obtained.
Storage and retention
This shop saves order requests in access-restricted server files. Checkout does not take card details. The essential basket session lasts no more than 12 hours from its start. Request-triggered housekeeping removes old session files and order files older than six years; deletion runs when the shop receives traffic rather than on a promised daily schedule. Personalisation is held with the order during that period to support the transaction and any dispute. Avoid placing unnecessary personal information in the message.
Sharing and your rights
Order details may be shared with hosting, fulfilment, delivery or professional advisers only where needed for the transaction or legal duties. We do not claim a particular external processor is connected to this checkout. Ask us about the safeguards for any transfer outside the UK before supplying unusual or sensitive information. You can request access, correction, erasure or restriction, object where legitimate interests apply, and request portability where applicable. We normally respond within one month, after proportionate identity checks. Some legal records cannot be erased immediately. You may complain to the UK Information Commissioner at ico.org.uk. Contact us first if you would like us to investigate a concern.